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What are the materials used in making the shoes?

The 100 percent Vegan shoes of Andoze are made by using plant-based and recycled materials like organic cotton, sugarcane & more.Click here to know Our Materials.

How do I find my size?

Andoze fits wider feet perfectly. Our standard size chart goes up to Men US Size 13 (which is fairly large). Please refer to our size chart here.

Are Andoze shoes true to size?

Since Andoze shoes are made from natural fabrics, we suggest: Natural Sneakers- Go for one size bigger, for sizes in half. Cotton Slip-ons - Opt one size bigger than actual size. If you still feel unsure, then you can easily return the shoes in 30 days as per our return policy.

Will my Andoze shoes stretch?

The Cotton Slip Ons start out a little snug and then stretch naturally. The Natural Sneakers’ material is super accommodating, but will fit similarly over time as it retains the shape.

What is your return policy?

Returns and exchanges are easily accepted if your sneakers aren’t worn, washed, damaged and are still in the original condition & packaging. Please ensure that you wear and test your Andoze shoes for the first time indoors on a clean floor. In case you plan to exchange/return them, kindly refrain from wearing them outside. This helps avoid the possibility of making the shoes dirty. We do not accept any worn down, disheveled, washed or altered shoes.

How do I return or exchange my order?

Please initiate returns here, and select Return to get your QR express code. Drop off your original package of shoes in perfect condition at your closest Return Location. Your new exchange order will be shipped in the next 24 hours, and your refund will be immediately processed. In case the Return locations are not available in your region, you can return the shoes via Mail. Print and affix the free shipping on the original packaging, and drop off the shoes at the carriers listed on the label (USPS, Fedex or DHL). In case the label is DHL, you can also arrange a pick-up here, It may take upto 3 weeks to process your return, and you'll be notified, once your return is approved.

How long does a refund or exchange take to process?

Contactless Return via Happy Returns Register a request with Happy Returns. Once your original pair of sneakers are accepted at Happy Returns (in perfect condition), your refund will be processed immediately and your new exchange order will be shipped within 24 hours. Click here to find a Happy Returns Bar location near you. Online Return via Mail It takes upto 3 weeks to process your return or exchange. You will receive a notification once your return gets approved.

Are Andoze shoes good for flat feet?

Our Insoles are made from farm straw with cotton lining on the top. But since everyone’s feet are a bit different, we have tested our shoes on different people and everyone has loved them.

Are Andoze shoes waterproof?

Our Natural Sneakers and Cotton Slip-ons are treated with Korean anti-water technology that doesn’t let the shoe material absorb water and keeps your feet dry at all times.

Are Andoze shoes washable?

Andoze shoes are extremely dust-repellent but they may get dirty over a period of time. They can be easily washed in the machine in gentle mode (just like we wash our clothes). But please be sure to remove the insoles before putting the shoes inside the machine

Can you wash Andoze insoles?

Yes. But make sure you take them out machine wash in gentle mode.

How long does the shipment take?

Standard shipping takes about 5 business days to arrive with free shipping charges. Express shipping takes about 3 business days to arrive and the shipping fee starts from $4.95. The shipping options and rates vary according to different locations. The details will be reflected on order check out.

Do you ship worldwide?

Our products are primarily based in the US market, but we’d love to send in your favorite pairs of shoes. We ship globally on demand. Please e-mail us your request on help@andoze.com.

What is the Andoze Warranty and how does it work?

Andoze shoes are 100 percent Vegan and Sustainable, and come with a 6 Months warranty. They are made by using plant-based and recycled materials like organic cotton, sugarcane & more. Click here to know Our Materials.

How can I modify/cancel my order?

Modification/Cancellation of orders is not possible. The shoes are thoroughly packed and shipped within 2-6 hours of ordering. However, you can mail us your concern at help@andoze.com and we will provide you with the best assistance.

What forms of payment do you accept?

Buy Now and Pay Later: Sezzel and After pay Express Checkout: Amazon Pay, Paypal, G Pay and Shop Pay We accept all major debit and credit cards (VISA, Mastercard and American Express).